Return Policy

1. Generous 30-Day Window
We stand profoundly behind the aesthetic and functional quality of every WALMER GLOBAL carpet. If you are not completely satisfied with your purchase, you have 30 days from the delivery timestamp to request a full return.

2. Conditions of Return
To be eligible for a return, the rug must be in its original condition, securely repackaged, and completely free of pet hair, stains, or harsh odors. Any item not in its original condition, damaged or missing parts for reasons not due to our error will be denied refund execution.

3. Refund Processing
Once your return is received at our facility and inspected, we will send you an email detailing the approval or rejection of your refund. If approved, the credit will automatically be applied to your original method of payment within 5 business days.

4. Contact Support
To initiate a return process, please do not hesitate to reach out to our VIP support desk at support@walmerglobal.shop with your order number.